Privacy Policy

At PlugPlug, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.plugplug.com or use our services. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect various types of information from or about you depending on how you interact with our website or services, including:

a) Personal Information

When you create an account, subscribe to our newsletter, or contact us, we may ask you to provide personal information that can be used to identify you, such as:

• Name
• Email address
• Phone number
• Mailing address
• Payment details (if applicable)

b) Non-Personal Information

We may collect non-personal information that cannot be directly associated with a specific individual, such as:

• Browser type and version
• Device type and operating system
• Pages viewed and time spent on our website
• Referring website or search engine
• General location (e.g., city or country)

c) Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our website. Cookies help us to improve your experience by remembering your preferences and recognizing you when you return.

You can modify your browser settings to refuse cookies, but some features of the website may not function properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services.
• To personalise your experience on our website.
• To process transactions and send related information (e.g., purchase confirmations, receipts).
• To communicate with you, including responding to your inquiries and sending updates, promotions, or newsletters (you may opt out of marketing communications at any time).
• To analyse website usage trends and improve the functionality and content of our website.
• To comply with legal obligations or protect our legal rights.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

a) With Service Providers

We may share your information with third-party service providers who assist us with website hosting, payment processing, analytics, email delivery, customer service, and other operational tasks. These providers are contractually obligated to safeguard your data.

b) For Legal Compliance

We may disclose your personal information if required by law, such as in response to a subpoena or court order, or to protect our rights, property, or the safety of our users or the public.

c) In Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Opt-out: You can opt out of receiving promotional communications by following the unsubscribe instructions included in our emails.
• Cookie Control: You can modify your browser settings to manage cookie preferences.

To exercise any of these rights, please contact us at info@plugplug.com.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Retention of Data

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once the information is no longer needed, we will securely dispose of it.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13 without parental consent, we will delete it promptly.

8. International Data Transfers

If you are accessing our website from outside the United Kingdom, please note that your information may be transferred to, stored, and processed in the United Kingdom or other countries where our service providers are located. By using our website, you consent to such transfers.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy with the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

PlugPluginfo@plugplug.com