Privacy Policy

For the purposes of the General Data Protection Regulations, Createfo GmbH trading as PlugPlug and/or its subsidiary companies (“PlugPlug”) is considered a data controller.

PlugPlug respects your privacy and is committed to protecting the information that you provide to us in connection with your use of the PlugPlug website, mobile application, or PC application (“the Services”). This Privacy Policy will explain which information we collect from you, why we collect it, how we use it and the choices we offer to you.

By utilizing the Services and submitting your information to us via the Services you are consenting to the use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Services and do not provide us with your information.

What data do we collect?

Personally identifiable information (PII) is any information that can be used to identify you or contact you, whether online or offline, such as your name, address, email, phone number, photograph or profile picture.

Device-identifiable information (DII) is any data that is linked to a particular browser, device or account but which does not directly identify a person.

PlugPlug collects the following PII from you when you register your profile: your name, mobile phone number; profile picture; age range; and email address.

Should you make a reservation through the Services, PlugPlug will also collect your physical address as well as your credit card details including your credit card number and your CVV (card verification value) number. PlugPlug will not be processing any payments. This will be done when you exercise your reservation.

During your use of the Services, we will use GPS technology (or other similar technology) to determine your current location in order to enhance your profile and to identify activities or places which may interest you. You may withdraw your consent to our collection of your location information at any time..

PlugPlug also collects information about which Services you use and how you use the Services, including the selections you make on the Services. This information, includes the date and time of your visit, the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and the features of our Services which you accessed.

How do we collect your data?

You directly provide PlugPlug with most of the data we collect. We collect data and process data when you:

  • Register a profile to utilize the Services;
  • Make a reservation through the Services;
  • Participate in any events, promotions or competitions;
  • Correspond with us via email, telephone or any of the Services;
  • Access the website, this information includes, but is not limited to, traffic data, location data, weblogs and other communication data;
  • Voluntarily complete a customer survey or provide feedback on any of our message boards;
  • Communicate with our Support team.

How will we use your data?

Our Company collects your data so that we can:

  • Register, manage and operate your profile so that you can participate in the Services.
  • Provided that you have opted to receive such information, email you with special offers on other products and services we think you might like.
  • Comply with our legal and regulatory responsibilities including verifying that you are over 16 years old and reside in a territory where PlugPlug is permitted to offer its Services.
  • Address, assist and/or resolve your customer support related queries and requests.
  • Improve our overall offering to our customers.

How will we use your data?

We will take all reasonable steps to ensure that your information is kept secure and protected.

PlugPlug securely stores your data with Amazon Web Services (AWS), the most flexible and secure cloud computing environment available today.

Your PII will be encrypted at-rest and in transit using appropriate security measures. We will only disclose your PII to business partners, and suppliers that are engaged to process this information on our behalf.

In the event of an information breach, PlugPlug will notify you within a reasonable timeframe of such breach coming to our attention.

Disclosure of Information

We are entitled to share your information, which includes PII, with regulatory bodies, including the law enforcement agencies, in order to investigate fraud, money laundering, terrorist financing or sports integrity issues and to comply with any regulatory obligations to which we are subject, including to verify your age, identity and location.

Telephone Calls

Telephone calls to and from our Customer Support Center are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.

How long do we store your data?

PlugPlug will keep your data for ___________ . Once this time period has expired we will delete your data by ________________


PlugPlug would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop PlugPlug from contacting you for marketing purposes or giving your data to other members of the PlugPlug.

If you no longer wish to be contacted for marketing purposes, please confirm in your profile settings.

What are your data protection rights?

PlugPlug would like to make sure you are fully aware of your data protection rights. You are entitled to the following:

The right to access – You have the right to request for copies of your personal data from PlugPlug. We may charge you a small fee for this service.

The right to rectification – You have the right to request that PlugPlug correct any information you believe is inaccurate. You also have the right to request PlugPlug to complete the information you believe is incomplete.

The right to erasure – You have the right to request that PlugPlug erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that PlugPlug restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to PlugPlug’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that PlugPlug transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to data portability – You have the right to request that PlugPlug transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact the PlugPlug Data Protection Officer at our email


PlugPlug may also use technology, such as cookies, transparent gifs, tracking pixels, frames, server log analysis and other technologies as they are developed, to enhance your experience with the Services and the security of your profile.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit the Services, we may collect information from you automatically through cookies or similar technology

For further information, visit

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Enhancing the security of your profile

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. These cookies are also used to enhance the security of your user profile.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. PlugPlug sometimes shares some limited aspects of this data with third parties for advertising purposes. PlugPlug may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
  • [Add any other types of cookies your company uses]

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The PlugPlug website contains links to other websites. Our privacy policy applies only to the PlugPlug Services, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

PlugPlug keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 July 2020.

How to contact us

If you have any questions about PlugPlug’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Special Notice Regarding Minors Under 18 Years of Age

PlugPlug respects the privacy of children of all ages. PlugPlug particularly recognizes the sensitivity of personal information concerning minors under the age of 18 and therefore provides this special notice to parents and guardians regarding the collection and use of information collected from minors in this age group.

The Services are not directed towards young children or minors under the age of 18. PlugPlug is intent on complying with applicable laws and regulations regarding minors, including the United States’ Children’s Online Privacy Protection Act. Specifically, PlugPlug will not knowingly collect and maintain any personally identifiable information from children under 18.

If you are a parent or guardian who has discovered that your child has submitted his or her personal information, PlugPlug will make all reasonable efforts to delete the information from its database, at your request. To request the deletion of your child’s information, please send an email to Be sure to include in your message the username, email address and password that your child submitted.